1. Introduction
Wellfit Social Club (“we,” “us,” “our”) operates the website at wellfitsocialclub.com and provides fitness, physiotherapy, and recovery services at 180 Norseman St., Unit 107-108, Etobicoke, ON M8Z 2R4, Canada. This Privacy Policy explains how we collect, use, share, and protect your personal information. By visiting our website or our studio, or by booking any service with us, you agree to the practices described here.
2. Information We Collect
We collect information you provide directly: your name, email, phone number, billing details, and any health, injury, or medical information you share to help us tailor your training. We collect technical information automatically when you use our website: IP address, browser type, device identifiers, pages visited, and cookies. We also collect information from third parties you authorize, such as WellFit Online (our coaching app) and Well-Fit (our scheduling and payments software).
3. How We Use Your Information
We use your information to:
- Deliver and personalize your training, physiotherapy, and recovery services
- Process bookings, payments, and refunds
- Send class reminders, schedule changes, and account notifications by email and SMS
- Respond to your questions and provide customer support
- Comply with legal obligations under Canadian privacy law (PIPEDA) and applicable Ontario law
- Improve our services
4. SMS Messaging Consent
By submitting your phone number through our website forms, our scheduling system, or directly to our staff, you consent to receive text messages from Wellfit Social Club related to bookings, class reminders, account updates, and occasional offers.
Reply STOP to any message to opt out. Reply HELP for help. Message and data rates may apply. Message frequency varies.
We do not share your mobile phone number or SMS opt-in data with third parties for marketing purposes. Carriers are not liable for delayed or undelivered messages.
5. Sharing Your Information
We share information only with: service providers who help us run the studio (payment processors, scheduling software, coaching app, email and SMS providers — bound by contract to protect your information); regulatory or law-enforcement authorities when legally required; or with your explicit consent. We do not sell, rent, or trade your personal information.
6. Cookies & Tracking
Our website uses cookies and similar technologies to remember your preferences, analyze traffic (Google Analytics), and improve performance. You can disable cookies in your browser settings — some site features may not work without them.
7. Data Retention & Security
We keep your information only as long as needed to provide services and meet legal obligations. We use industry-standard physical, technical, and administrative safeguards to protect your data — but no system is perfectly secure, so we cannot guarantee absolute security.
8. Your Rights
You have the right to access, correct, update, or delete your personal information; withdraw consent for marketing communications at any time; and lodge a complaint with the Office of the Privacy Commissioner of Canada. To exercise any of these rights, contact us at book@wellfitsocialclub.com or (647) 884-4124.
9. Children's Privacy
Our services are intended for users aged 12 and up (with parent accompaniment). We do not knowingly collect personal information from children under 12. If you believe we have collected such information, contact us and we'll delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent version. Material changes will be communicated by email or in-studio notice when feasible.
11. Contact Us
Questions about this Privacy Policy? Reach the team at:
- Email: book@wellfitsocialclub.com
- Phone: (647) 884-4124
- Address: Wellfit Social Club, 180 Norseman St., Unit 107-108, Etobicoke, ON M8Z 2R4, Canada
Legal Review Note: Review this policy with a legal professional before launch.